Sometimes you'd need to troubleshoot updates made to HubSpot properties. You can have multiple apps connect to HubSpot and they all updates records. In this article we'll outlines the steps to identify which app made a specific update.
Warning: it's a little technical...
Step 1: Open the relevant record in HubSpot and click "Details"
The "Details" button will open a dialog that shows the property history. See more in details in View Property History article in HubSpot.
Step 2: Using Chrome browser, open the Developer Tools
In this troubleshooting guide we'll use the Google Chrome browser.
Using your favorite method, open the Developer Tools. Here is Google's guide for opening the Developer Tools.
Step 3: Open the "Network" tab in the Developer Tools
- In Chrome Developer Tools, open the Network tab and enter the filter: crm-object
- Click Details on the property in HubSpot again, and you should see two rows in the result areas.
- Click the second row, and on the panel to the right it would show: Request Method: GET
Step 4: Inspect the Preview and list the record properties
Pick the Preview tab and it will show the a tree-like structure of the record.
Then, click the properties node, to expand it which would list all the record properties.
Step 5: Inspect version history and the sourceId value
Find the relevant property, click to expand it. Then click to expand the versions node.
It would list all the versions in descending timestamp order (0 is the latest version).
For versions where the source is INTEGRATION, look at the sourceId value. That's the ID of the app that updated the record.
Step 6: Reviews apps installed on HubSpot
In HubSpot open "Connected apps". Then open Developer Tools again, and refresh the page.
Step 7: Match the sourceId to a specific app listing
In Chrome Developer Tools, open the Network tab and enter the filter: integrators
In the response, look under the listings node, expand it, and match the sourceId value to the id value of each listing (app). That's it 😊